Fourfront Group is a leading commercial interior specialist. The Group consists of Area (design and fit-out specialist), 360 Workplace (workplace consultancy) and Sketch Studios (commercial furniture specialist).

The Directors and Management of Fourfront Group are committed to operating every aspect of the business to deliver the highest possible quality of service and standards to all our clients. This is supported by a progressive management style that encourages a quality culture throughout the Group.

To reinforce this commitment, a Quality Management System (QMS) UKAS accredited to ISO 9001, has been implemented and operates across the Group.

The Management are committed to the continuous improvement of the QMS through establishing and reviewing quality objectives for all the Group’s companies. This ensures that the Group operates effectively and efficiently and meets the needs of its clients.

As part of the Group’s continued commitment to improvement, the retention of UKAS registration to ISO 9001 is a minimum requirement. The effectiveness of the QMS is monitored by planned audits, management reviews, and effective preventative and corrective action when required.

All Fourfront Group personnel have been made aware of this Management commitment to this policy in particular and quality in general, and are encouraged to support the system by continuous active participation.

Our Quality Objectives

We aim to provide a professional and ethical service to our clients. In order to demonstrate this ambition, we have identified the following quality objectives:

We will endeavour to deliver our services to specification and we will measure this by carrying out client satisfaction surveys

We will provide proactive and regular communication to all employees in the form of quality bulletins and regular team meetings

We have implemented a document ‘Data Room’ system to improve collaboration and the more efficient sharing of documents between individuals and departments. This will help us improve cross-departmental communication and ensure consistency

Our Management team will regularly analyse client satisfaction, internal performance, financial performance and business performance data to ensure that our quality objectives are being met

We will look after the wellbeing of our employees, so that they can enjoy varied and interesting work

We will provide all employees with highquality training and development, and continually reinforce the importance of service excellence

We will ensure that all of the Group’s suppliers and sub-contractors are ethical businesses that adhere to UK Government legislation and have the correct insurances and accreditations in place.

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